Buying at Halls Fine Art – Frequently Asked Questions

 

Am I the successful bidder?
Successful bidders will receive an invoice for their purchase during the auction on surrender of their paddle number, remote bidders by email invoice at the end of the auction (if an email address is present), or via post where no email address is provided.

Hammer Prices
I am not the successful bidder and could not watch the auction, where can I find the hammer prices?
For a Fine auction we release the hammer prices online the Friday after an auction. A physical list of Hammer prices are available to collect from our reception approximately 20 minutes after each auction.

Should I request a condition report?
Bidding is a commitment to purchase and indicates that the condition of the lot is fully accepted. If you are not able to view in person, our dedicated and knowledgable team of expert specialists are on hand to assist you with provision of a condition report on request. All lots are sold subject to general wear and tear commensurate with age and handling over time and only obvious faults will be mentioned after a visual inspection. If you have particular specialist questions on any lot, please state these before bidding since we cannot and will not provide a forensic examination of any lot but only a general condition report as a guide only. All condition reports given by Halls Holdings Ltd’s representatives or agents are statements of opinion and not fact.

 

Bidding in the room
Can I bid by accident if I move?  No, the team of auctioneers at Halls are experienced and are able to read whether you are bidding or not very easily.

Can an auctioneer miss my bid?
Don’t be afraid to make yourself known if our auctioneer has given ‘fair warning’ and you feel that we have not taken your bid into account. If you have started to bid on an item our auctioneer will invite your competing bid.

 

Commission bidding
Can I leave a commission bid on auction day?
It is recommended that you submit commission bids on the day before the sale, Commission bids cannot be guaranteed to be processed on the morning of an auction.

I cannot attend the preview of the auction, I don’t have an email but want to leave a commission bid what shall I do?
As long as we still have a couple of days before the auction you are welcome to post a commission bidding form, we recommend for every commission bid that it is phoned through in advance.

For further assistance and to make a bid –
Contact Halls Accounts Manager, Peter Booth by calling 01743 450 700 or email the Fine Art Team.

 

Telephone bidding
Can I book a line on the day of auction?

Telephone lines close at 4.30pm the day before the sale begins. Lines are limited and we recommended early booking to avoid disappointment.

What form of ID will I be asked for?
Two pieces of ID are required, both proof of resident address and photographic.
A copy of either passport or driving license along with a copy of a recent bank statement or utility bill. Copies of proof of ID can be emailed or posted. In every event we recommend you telephone to book your line in advance to avoid disappointment.

I have bid with other reputable auction houses, do I really need to provide identification?
Yes, for telephone bidding where a clients is previously unknown to us; Halls Fine Art do require proof of identification.

Can I leave my personal payment card details as proof of identification?
We are not able to verify proof of identification from personal payment card details.

For further assistance and to book a telephone line –
Contact Halls Fine Art Administration Team by calling 01743 450 700 or email

 

Bidding Online
How do I register?

Visit the online bidding site www.the-saleroom.com/halls and follow the onscreen directions to register. Registration at each auction is required to bid in each auction.

I registered several days ago and cannot see that I am approved to bid?
Don’t panic, we tend to approve bidders very close to the auction date. Keep checking the account, and if on the Monday before the auction begins you are still experiencing approval difficulties contact Halls Accounts Manager, Peter Booth.

Can I bid online by mistake?
During the live auction, every live auction bidding platform invites clearly registered bidders to bid using a bid button. If you do not wish to bid, do not press the bid button. Pressing the bid button is a commitment to buy.

For further assistance with registering to bid online –
Contact Halls Fine Art Administration Team by calling 01743 450 700 or email


General information

We reserve the right to request proof of identification at any time.


Things to remember
Halls accept no liability for commission bids that have not been received, and cannot process commission bidding forms that have not been completed adequately or legibly.